EMERGENCY! When Overnight Courier Service Isn’t Fast Enough

When Overnight Courier Service isn't Fast EnoughEmergencies happen. When one hits your business and you need immediate courier delivery support, overnight courier service just won’t cut it. That’s when a local courier service like Essential Courier can make all the difference between a deadly hit to your bottom line and you getting back up and running, fast.

Recently, we received a call at 5:30 on a Friday night from a client that services manufacturers by providing gears, motors and conveyor belts. They’d received a frantic call from one of their clients, a major Mexican food producer in the San Bernardino area. A gear in this company’s main manufacturing system had broken and shut down all production. They were losing tens of thousands of dollars every hour they were unable to produce their tortillas, chips and other products. They needed that gear fixed, stat.

Our client had already picked up the broken gear and arranged for the machine shop where he outsourced this kind of repair to bring in a crew at 6:00 a.m. on Saturday. His problem: how to get the broken gear from San Bernardino to the shop in Santa Fe Springs that early on Saturday morning.

This would stump the “guys in brown” or that other overnight delivery service, but not us. We picked up the broken gear on Friday night and our driver delivered it at 5:40 a.m., just in case anyone came in early to open up. We got it right, handing over the broken gear ahead of schedule so the repair could start straight up at 6:00. The driver stayed on call in Santa Fe Springs, less than 10 minutes from the location.

When you have an emergency, you need a courier service that will support your best efforts to fix the problem, fast.

 

We’d made arrangements for the machine shop to notify us 30 minutes before the repair would be finished. We got that call at 11:00 a.m. and the driver arrived ready for an 11:30 pick up. He rushed the gear directly back to the manufacturer by 12:40. As a result of timing, communication and coordination, the machines were offline less than 24 hours – nowhere near as catastrophic to their business as it might have been.

When you have an emergency, you need a courier service that will support your best efforts to fix the problem, fast. At Essential Courier, we’re ready to work when you are, 24/7/365, with the exact service at the exact time you need it, even if it falls outside of normal business hours.

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