The biggest fear businesses face when entrusting a package to a courier service is that it will disappear without a trace. If your courier service doesn’t employ a proper tracking system (surprisingly, not all of them do!), once the driver picks up a package there’s no way to know where it is, what time it got delivered, if it got delivered, who signed for it – too many things can go wrong. Be it legal documents, crucial medication or a time-sensitive contract bid, if your courier service messes up, you are the one who suffers.
At Essential Couriers, we utilize proprietary state-of-the-art software so we always know the exact location of your package. From the moment you call it in or place an order online, our system assigns a tracking number. Attached to that number are all the essentials: client name, where we’re picking up, delivery address, any special notes (who can sign for it, whether it can be left at the front desk, etc.). This tracking number follows the driver wherever they go, so we know everybody who ever touches your package, from pick-up to delivery.
The moment we have materials physically in hand, we email the client, telling you the package is en route. While the package is in transit, we stay in contact with the driver through Smartphone. When we deliver, we automatically send another email to the client as Proof of Delivery (POD), stating time of delivery, address and who signed for it. We stay on top of the process every step of the way.
Essential Couriers constantly updates our systems with the newest technology available, putting us on equal footing with “the big guys” while providing you with the convenience and attention to detail of a locally owned business. For example, we now provide bar coding for multiple pick-ups from a single location. One sweep of the scanner creates multiple labels, an efficiency that saves time, energy and money. As new tech becomes available or as clients request a new feature, we’re on it, providing the individualized service you need.
When you use Essential Couriers to make your Southern California deliveries, you can feel secure knowing that we know where your package is, all the time, every time. Find out more by calling us at: 626-968-8293.