Essential Blog:

Personal Service in your Courier Service

Personal attention makes all the difference when you need your courier service to deliver on more than just a package.

Recently, we got a call from a man in Virginia who found us online. He was desperately trying to buy a highly specialized backpack from a southern California sporting goods store. Unfortunately – actually unbelievably – the company refuses to take orders over the Internet, does not accept credit cards over the phone and will not ship. (You’d think someone might want to let them know that it’s 2019!)

Essential Couriers Always Goes the Extra Mile

Yet only this one store had the exact backpack the potential customer needed for a long-planned hike up the Appalachian Trail. His departure date was set by when the weather got warm enough and the duration of the trek; a delay in purchasing this essential piece of equipment would wreck havoc with his carefully planned trip. He’d already called more than a dozen national and southern California courier delivery services for help. All of them told him, “Sorry, we don’t do that kind of thing.”

Finally, he came across Essential Courier through our Yelp! listing. He was kind of frantic when he told us his dilemma and shocked when we gave him our standard answer: “No problem!” He paid us with a credit card for both the backpack and the shipping. Then we sent a driver to the store and bought the backpack for him. We brought it back to the office, packed it up and shipped it out via a national overnight delivery service. He received it in plenty of time for his departure deadline, making him one happy client.

This is the kind of specialized attention that other delivery services don’t even think of providing. Essential Couriers is always willing to go that extra mile because we believe the only clients worth having are those who end up thrilled with our quality of service and attention to detail. Essential Couriers really is small enough to care, big enough to deliver.

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